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Policies

POLICIES

Booking Services:

  • All none template/DIY Boss services MUST BE booked and scheduled. After a mandatory free consult, your project will be booked and scheduled accordingly.
  • FREE 30-minute consult is mandatory to begin the project. This consult will go over your branding vision, needs, and wants as well as my branding tips and tricks to incorporate into your project and business.
  • Your project will be booked 1-2 business days after your consult. A project schedule will be emailed to you outlining the time frame of your project. 

Booking Deposits and Payment Plans:

  • All services under $100 must be paid in full to be booked and scheduled.
  • Services have the option of QuadPay and PayPal if payment plans are needed. QuadPay policies are explained during your check out through their official website. PayPal payment plans can be split into 2 or 3 payments. Each payment must be made every 2 (two) weeks until completed. Projects will NOT be transferred until your invoice is paid in full.

Service Schedules:

  • Service schedules are determined by the type of package purchased. Below you will find a typical schedule based on services and/or packages:
    • Logos- 2-5 days
    • Instaflyers- 2-3 days
    • Business Card Design- 2-3 days
    • Social Media Templates- 1 day
    • Websites- 1-2 weeks
    • Packages 3-4 weeks
  • Services are scheduled according to the service needed and availability. You will receive an email outlining your start date and presumed end date. You will also receive a payment schedule if you opted for a PayPal payment plan.

Edits:

  • You will receive 3 (three) FREE edits for your project, and after those rounds of edits, there’s a charge of $60 (sixty) for 3 more edits.
  • If a mistake is made on my end that I need correct (i.e. spelling, incorrect information, missing information) that will not count against your edit allowance.
  • All edits must be emailed so both you and I can keep track of edits to be made. Each email list of edits counts as 1 (one) edit, so be sure to make certain all your edits are included in your first 3 (three) emails.

Communications:

  • Customer service is my top priority as well as respect. My office hours are Monday-Thursday from 9:00 am to 4:00 pm eastern time. Once I have left my design office for the day or weekend, I will not be answer emails, phone calls, or DMs until the next business day.
  • I try to get back to everyone accordingly, but please allow for 24 hours to be replied to at times. Outside of these hours I will no longer be communicating as these are my off days and hours. I just ask that my current and potential clients respect my time as I do theirs.
  • All communications outside of our initial phone consult will be directly through email. When sending an email or emailing edits to me, please be as detailed as possible so there will be no miscommunication between us.

Refunds

Once projects are started, no refunds will be given.