BOSSY MARKETING FAQ
Thank you for choosing Bossy Marketing to handle your branding and marketing needs. Hiring a marketing company to further your business is a big boss step, and we hope to make this process as smooth as possible. Below you will find some answers to some questions you may have about how our processes work for each branding service offered. If you still have questions that need answers, don’t hesitate to email us at email@example.com
I placed my order, now what?
First and foremost, thank you for your support and trust to have us build your brand! After you purchase your service(s) you will immediately receive a design form for each of your services ordered. These design forms must be filled out completely and emailed back to firstname.lastname@example.org in order for us to get started on your project. Once they are emailed, you will receive a personal email confirming that we have received your form(s) and you have an estimated time on your project completion.
How does the logo process work?
The logo process is actually quite simple, literally 4 steps! Once we receive your design form, we start by sending you font sheets to choose from. Once a font is selected, we start adding in your color scheme. Once the color scheme is approved by you, we start adding any additives needed and finalizing your logo. Once the final edit is approved, we email you the files in .jpg and .png format and you’re all ready to go! Logo design completions can range from 1-4 days depending on edits and how soon we get approval on edits made.
How does the website building process work?
The website design process works almost like the logo process. Once we received the design form back, we send your website into coding which takes around 2-3 days. Once it comes out of coding, we start to prepare your website preview. The website preview is for you to see and approve the website layout, color scheme, and custom created banners. If any edits are needed, we make them and then send you back your second preview. If the website is up to your standards, then we begin finalizing your website. Once the website is finalized, we begin to transfer ownership to you so you can launch. As of June 10, 2020, we will no longer be adding products to your website’s backend. We will be including a step by step guide on how to create and add products and collections to your stores.
How does the package/bundle process work?
When you order a bundle package you receive a design form for all elements of that package. Once the form is returned, we begin working on the logo first. The logo will set the tone for the rest of the package and that’s why it’s created first! After the is completed, we can start on any other element of the package that you would like. Packages usually take 2-4 weeks to complete depending on the size of the package, the number of edits, and the communication speed.
BOSSY MARKETING POLICIES
Refunds can only be issued if work has not been started. Once work has started there will be no refunds issued.
EXCHANGING OR SWITCH SERVICES WITHIN A PACKAGE
If you need services switched out from an existing package, please contact us before ordering. Switching services may raise the price of the package and needs to be confirmed before doing so.
CONTACT DURING OFF HOURS OR VACATIONS
Bossy Marketing’s design office hours are Monday-Thursday 9 am-4 pm. During those hours if you contact us you will have an immediate response via email or Instagram. Outside of those hours and on weekends, please allow 24-48 hours for a response. During vacation times, please be mindful and respectful of my time away from the office as well as my phone.
PRODUCTS ADDED TO WEBSITES
Beginning June 10, 2020, we will no longer be adding your products to the back end of website. This service has been met with complications and we want all services offered to be a smooth process. We will be sending a step by step guide to assist you in adding products and collections to your back and front end.